Employer:
Franzen North America Inc.
Type:
Full-Time
Term (Duration):
Permanent
Description:
About Franzen:
Founded in 1838, The Franzen Group has a long-standing tradition of manufacturing excellence, employing over 500 people across its facilities in Canada, Germany, Czechia, and the Far East. The company combines German and Canadian engineering with cost-effective production. Franzen Locks meet the highest standards for industries requiring top-tier performance and quality, supported by a robust quality management system.
Position Summary:
As a Logistics Specialist, you will be responsible for coordinating and managing supply chain processes, ensuring the efficient movement of goods from suppliers to customers. Experience with cross-border and local delivery services between Canada and the U.S. is essential. This role requires expertise in transportation, warehousing, inventory control, and cross-border logistics. You will work closely with vendors, carriers, and internal teams to optimize logistics operations, meet delivery timelines, and minimize costs.
Essential Functions:
- Process and issue customer orders using QuickBooks to ensure accurate order fulfillment.
- Prepare cross-border documents, including Commercial Invoices (CI) and Canadian Export Reporting Systems (CERS).
- Gather, review, and update customer shipping information to ensure all details are accurate and up to date.
- Maintain and organize the logistics database for proper tracking and ensure all records are accurately documented.
- Build and maintain solid relationships with contracted carriers and new transportation partners to ultimately ensure competitive pricing and available capacity to reliably cover customer shipments throughout the entire year.
- Provide spot quote pricing to customers and respond to quote requests promptly.
- Regular and proactive telephone and electronic communication with customers to follow-up on and update current load activity and review future shipment needs.
- Ensure that all loads are shipped in the most timely and efficient manner according to documented processes, including selecting the mode of transportation, meeting all contractual requirements, tendering the order for transportation, and tracking the shipment from pickup through delivery.
- Immediately advise customers and management of any shipment delays or issues that have occurred.
- Adhere to all state/provincial, federal, and local regulations.
- Meet targeted customer service, on-time pickup and delivery and service quality standards within established cost reduction and freight savings objectives.
- Provide reports to internal and external customers as required.
- Work with local and company management to effectively and immediately resolve any issues.
- Provide suggested changes and input to current policies and procedures that would result in improved customer service and performance.
- Enter item photos and package information into QuickBooks inventory
- Enter purchase orders into QuickBooks and create estimate documents
- Process credit card payments
- Create quotes, enter customers orders into QuickBooks and process invoice payments as backup.
- Create custom programming documents in QuickBooks
- Technical support (IT Support) for QuickBooks, Excel, Adobe.
- Assists with Marketing Strategy rollout
- Manage and update customer information using mailchimp
- Identify keywords to acquire potential customers with creation of mailing lists
- Secure customers with the use of Digital Marketing strategies.
Required Skills and Knowledge:
- 2+ years experience in commercial shipping (UPS, FedEx, Canada Post etc.) and freight logistics.
- Experience with Quickbooks software
- Experience with Digital Marketing
- Experience with Mailchimp
- Proficiency with Microsoft Office software (Outlook, Excel, and Word).
- Excellent computer technical abilities. Ability to troubleshoot computer systems.
- Knowledge of logistics/shipping terms and concepts.
- Highly organized with strong attention to detail and ability to solve problems, while also able to manage multiple priorities with a sense of urgency.
- Accurate and timely data entry.
- Detail oriented.
- Excellent organization and time-management skills.
- Ability to prioritize and multi-task.
- Exceptional problem-solving ability.
- A team player with strong interpersonal skills.
- Resourceful and a self-starter.
- Thrives under pressure.
- Forklift skill and experience an asset.
Education:
- Bachelor's Degree (required)
Job Types:
Full-time, Permanent
Experience:
- logistics: 2 years (required)
- Global Logistics: 2 years (required)
- Import Operations: 2 years (required)
Work Location:
- In person
Founded in 1838, The Franzen Group has a long-standing tradition of manufacturing excellence, employing over 500 people across its facilities in Canada, Germany, Czechia, and the Far East. The company combines German and Canadian engineering with cost-effective production. Franzen Locks meet the highest standards for industries requiring top-tier performance and quality, supported by a robust quality management system.
Position Summary:
As a Logistics Specialist, you will be responsible for coordinating and managing supply chain processes, ensuring the efficient movement of goods from suppliers to customers. Experience with cross-border and local delivery services between Canada and the U.S. is essential. This role requires expertise in transportation, warehousing, inventory control, and cross-border logistics. You will work closely with vendors, carriers, and internal teams to optimize logistics operations, meet delivery timelines, and minimize costs.
Essential Functions:
- Process and issue customer orders using QuickBooks to ensure accurate order fulfillment.
- Prepare cross-border documents, including Commercial Invoices (CI) and Canadian Export Reporting Systems (CERS).
- Gather, review, and update customer shipping information to ensure all details are accurate and up to date.
- Maintain and organize the logistics database for proper tracking and ensure all records are accurately documented.
- Build and maintain solid relationships with contracted carriers and new transportation partners to ultimately ensure competitive pricing and available capacity to reliably cover customer shipments throughout the entire year.
- Provide spot quote pricing to customers and respond to quote requests promptly.
- Regular and proactive telephone and electronic communication with customers to follow-up on and update current load activity and review future shipment needs.
- Ensure that all loads are shipped in the most timely and efficient manner according to documented processes, including selecting the mode of transportation, meeting all contractual requirements, tendering the order for transportation, and tracking the shipment from pickup through delivery.
- Immediately advise customers and management of any shipment delays or issues that have occurred.
- Adhere to all state/provincial, federal, and local regulations.
- Meet targeted customer service, on-time pickup and delivery and service quality standards within established cost reduction and freight savings objectives.
- Provide reports to internal and external customers as required.
- Work with local and company management to effectively and immediately resolve any issues.
- Provide suggested changes and input to current policies and procedures that would result in improved customer service and performance.
- Enter item photos and package information into QuickBooks inventory
- Enter purchase orders into QuickBooks and create estimate documents
- Process credit card payments
- Create quotes, enter customers orders into QuickBooks and process invoice payments as backup.
- Create custom programming documents in QuickBooks
- Technical support (IT Support) for QuickBooks, Excel, Adobe.
- Assists with Marketing Strategy rollout
- Manage and update customer information using mailchimp
- Identify keywords to acquire potential customers with creation of mailing lists
- Secure customers with the use of Digital Marketing strategies.
Required Skills and Knowledge:
- 2+ years experience in commercial shipping (UPS, FedEx, Canada Post etc.) and freight logistics.
- Experience with Quickbooks software
- Experience with Digital Marketing
- Experience with Mailchimp
- Proficiency with Microsoft Office software (Outlook, Excel, and Word).
- Excellent computer technical abilities. Ability to troubleshoot computer systems.
- Knowledge of logistics/shipping terms and concepts.
- Highly organized with strong attention to detail and ability to solve problems, while also able to manage multiple priorities with a sense of urgency.
- Accurate and timely data entry.
- Detail oriented.
- Excellent organization and time-management skills.
- Ability to prioritize and multi-task.
- Exceptional problem-solving ability.
- A team player with strong interpersonal skills.
- Resourceful and a self-starter.
- Thrives under pressure.
- Forklift skill and experience an asset.
Education:
- Bachelor's Degree (required)
Job Types:
Full-time, Permanent
Experience:
- logistics: 2 years (required)
- Global Logistics: 2 years (required)
- Import Operations: 2 years (required)
Work Location:
- In person
Date Posted:
Thu, Oct 3 2024
Job Location:
Kitchener
How to Apply:
Email- resumes@grandriverhr.com
Deadline:
Fri, Nov 1 2024
