Financial Inclusion Inventory: Table of Contents

1.  Introduction........................................................................................................ 1

1.1 Purpose and Scope...................................................................................... 1

1.2 Overview of the Inventory............................................................................... 2

1.3 Clarification of Terms.................................................................................... 3

1.4 Setting the Context...................................................................................... 6

2.  Snapshot of Financial Inclusion Programs & Services...................................... 11

2.1 Overview of Services and Programs............................................................... 11

2.2 Asset Map................................................................................................. 15

2.3 Reports...................................................................................................... 16

3.  Banks................................................................................................................ 17

3.1 Overview and Summary................................................................................ 17

3.2 Programs................................................................................................... 18

3.2.1 Bank of Montreal (BMO)........................................................................... 18

3.2.2 Scotiabank.............................................................................................. 19

3.2.3 TD Canada Trust...................................................................................... 20

4.  Credit Unions.................................................................................................... 21

4.1 Overview and Summary................................................................................ 21

4.2 Programs................................................................................................... 22

4.2.1 Kindred Credit Union .......................................................... 23

4.2.2 Libro Financial.......................................................................................... 24

5.  Community Education and Support Programs.................................................. 25

5.1 Overview and Summary................................................................................ 25

5.2 Programs................................................................................................... 26

5.2.1 Mosaic Counselling & Family Services....................................................... 26

5.2.2 Junior Achievement Waterloo Region.......................................................... 28

5.2.3 Junior Achievement Waterloo Region.......................................................... 29

5.2.4 Kitchener Downtown Community Health Centre........................................... 30

5.2.5 Mennonite Coalition for Refugee Support..................................................... 31

5.2.6 KW Counselling Serv................................................................................ 32

5.2.7 The Literacy Group................................................................................... 33

5.2.8 The Working Centre.................................................................................. 34

5.2.9 Lutherwood.............................................................................................. 35

6.  Identification Supports...................................................................................... 37

6.1 Overview and Summary................................................................................ 37

6.2 Programs................................................................................................... 39

6.2.1 Kitchener Downtown Community Health Centre........................................... 39

6.2.2 Cambridge Shelter Corporation.................................................................. 41

7.  Income Tax Support.......................................................................................... 42

7.1 Overview and Summary................................................................................ 42

7.2 Programs................................................................................................... 43

7.2.1 Community Volunteer Income Tax Programs............................................... 43

7.2.2 Institute of Chartered Accountants............................................................. 49

7.2.3 Certified General Accountants Association................................................. 51

8.  Trusteeships...................................................................................................... 52

8.1 Overview and Summary................................................................................ 52

8.2 Programs................................................................................................... 53

8.2.1 Cambridge Shelter Corporation.................................................................. 53

References............................................................................................................. 54